Decision-Making Process in Indonesia Immigration Policy During The Covid-19 Pandemic

Main Article Content

Muhammad Sairi
Siti Yeni Aisyah

Abstract

The COVID-19 pandemic has had a significant impact on various sectors of life, including immigration policy in Indonesia. This article aims to analyze the decision-making process in Indonesian immigration policy during the COVID-19 pandemic. Using a qualitative approach, this article examines policy documents and legislation, and conducts in-depth interviews with relevant policymakers. The results indicate that the immigration policy decision-making process during the pandemic was influenced by several factors, including: (1) pressure to prevent the spread of COVID-19, (2) the need to maintain economic stability, and (3) considerations of humanitarian aspects. In response to the pandemic, the Indonesian government has issued various dynamic and adaptive immigration policies. These policies include restrictions on the entry of foreign nationals, extensions of stay permits, and the repatriation of Indonesian citizens. While these policies have been successful in suppressing the number of COVID-19 cases, they have also presented several challenges, such as negative impacts on the tourism and investment sectors. This article concludes that the immigration policy decision-making process during the COVID-19 pandemic is complex and multidimensional. The government needs to continuously evaluate and improve existing immigration policies and strengthen coordination between relevant institutions in decision-making.

Article Details

How to Cite
Muhammad Sairi, & Siti Yeni Aisyah. (2026). Decision-Making Process in Indonesia Immigration Policy During The Covid-19 Pandemic. Indonesian Journal of Multidisciplinary Sciences (IJoMS), 5(1), 1–14. https://doi.org/10.59066/ijoms.v5i1.2260
Section
Scope of Articles: Law, Government, and Politics

References

Acosta-Prado, J., Rincón, J. S. R., Martínez, A. M. M., & Tarazona, A. R. R. (2024). Trends in the Literature About the Adoption of Digital Banking in Emerging Economies: A Bibliometric Analysis. Journal of Risk and Financial Management. https://doi.org/10.3390/jrfm17120545

Adil, M., Singh, Y., Subhan, M., Al-Faryan, M. A. S., & Ansari, M. S. (2023). Do trust in financial institution and financial literacy enhances intention to participate in stock market among Indian investors during COVID-19 pandemic? Cogent Economics & Finance, 11. https://doi.org/10.1080/23322039.2023.2169998

Afzal, M., Meraj, M., Kaur, M., & Ansari, M. S. (2024). How does cybersecurity awareness help in achieving digital financial inclusion in rural India under escalating cyber fraud scenario? Journal of Cyber Security Technology, 9, 88–126. https://doi.org/10.1080/23742917.2024.2347674

Al-Saedi, K., & Al-Emran, M. (2021). A Systematic Review of Mobile Payment Studies from the Lens of the UTAUT Model. 79–106. https://doi.org/10.1007/978-3-030-64987-6_6

Almaiah, M. A., Al-Otaibi, S., Shishakly, R., Hassan, L., Lutfi, A., Alrawad, M., Qatawneh, M., & Alghanam, O. A. (2023). Investigating the Role of Perceived Risk, Perceived Security and Perceived Trust on Smart m-Banking Application Using SEM. Sustainability (Switzerland), 15(13). https://doi.org/10.3390/su15139908

Apau, R., Titis, E., & Lallie, H. (2025). Towards a Better Understanding of Mobile Banking App Adoption and Use: Integrating Security, Risk, and Trust into UTAUT2. Comput., 14, 144. https://doi.org/10.3390/computers14040144

Ashofi, A. A., & Migunani, M. (2025). The impact of Data Security, Ease of Use, and Access Speed on User Trust in Mobile Banking Applications. Journal of Management and Informatics. https://doi.org/10.51903/jmi.v2i3.148

Balogun, O., & Olaleye, S. (2022). Demystifying Mobile Banking App Security Through Gender, Education, Privacy, and Trust Intervention. Int. J. E Adopt., 14, 1–18. https://doi.org/10.4018/ijea.294859

Cavus, N., Mohammed, Y. B., Bulama, M., & Isah, M. L. (2021). Examining User Verification Schemes, Safety and Secrecy Issues Affecting M-Banking: Systematic Literature Review. SAGE Open, 13. https://doi.org/10.1177/21582440231152379

Daah, C., Qureshi, A., Awan, I.-U., & Konur, S. (2024). Enhancing Zero Trust Models in the Financial Industry through Blockchain Integration: A Proposed Framework. Electronics. https://doi.org/10.3390/electronics13050865

Dawood, H., Liew, C., & Lau, T. (2021). Mobile perceived trust mediation on the intention and adoption of FinTech innovations using mobile technology: A systematic literature review. F1000Research, 10. https://doi.org/10.12688/f1000research.74656.2

Fitri Fadilah Widyaputri, & Edy Yusuf Agung Gunanto. (2023). Shariah Mobile Banking Adoption Trends: Analysis Mob Mentality, Reputation, Perceived Risk, and Islamic Financial Literacy. Jurnal Ekonomi Syariah Teori Dan Terapan, 10(5). https://doi.org/10.20473/vol10iss20235pp482-495

Goyal, V., Pandey, D. U. S., & Batra, S. (2012). Bio-metric Trust and Security in Mobile Banking. International Journal of Advanced Research in Computer Science and Electronics Engineering, 1. https://consensus.app/papers/biometric-trust-and-security-in-mobile-banking-goyal-pandey/0af63c41a86b503d8254d4b997a53d45/

Ha, K.-H., Canedoli, A., Baur, A., & Bick, M. (2012). Mobile banking — insights on its increasing relevance and most common drivers of adoption. Electronic Markets, 22, 217–227. https://doi.org/10.1007/s12525-012-0107-1

Hamakhan, Y. T. (2020). The effect of individual factors on user behaviour and the moderating role of trust: an empirical investigation of consumers’ acceptance of electronic banking in the Kurdistan Region of Iraq. Financial Innovation, 6. https://doi.org/10.1186/s40854-020-00206-0

Hooda, A., Gupta, P., Jeyaraj, A., Giannakis, M., & Dwivedi, Y. K. (2022). The effects of trust on behavioral intention and use behavior within e-government contexts. Int. J. Inf. Manag., 67, 102553. https://doi.org/10.1016/j.ijinfomgt.2022.102553

Jafri, J. A., Amin, S. I. M., Rahman, A. H. A., & Nor, S. M. (2023). A systematic literature review of the role of trust and security on Fintech adoption in banking. Heliyon, 10. https://doi.org/10.1016/j.heliyon.2023.e22980

Karjaluoto, H., Glavee-Geo, R., Ramdhony, D., Shaikh, A., & Hurpaul, A. (2021). Consumption values and mobile banking services: understanding the urban–rural dichotomy in a developing economy. International Journal of Bank Marketing. https://doi.org/10.1108/ijbm-03-2020-0129

Khobragade, A., Balachandran, R., Gupta, B., Saroy, R., Awasthy, S., Singh, G., Misra, R., & Dhal, S. (2024). Mobile banking adoption for financial inclusion: insights from rural West Bengal. Journal of Social and Economic Development, 27, 525–543. https://doi.org/10.1007/s40847-024-00376-y

Kumar, P., Chauhan, S., Gupta, P., & Jaiswal, M. P. (2023). A meta-analysis of trust in mobile banking: the moderating role of cultural dimensions. International Journal of Bank Marketing, 41(6). https://doi.org/10.1108/IJBM-02-2022-0075

Lal, S., Khoso, R. A., & Ahmed, Q. M. (2025). Enhancing Financial Inclusion through Mobile Banking in Rural Pakistan: Opportunities and Challenges. Bulletin of Management Review. https://doi.org/10.63075/bmr.v2i2.137

Malaquias, R., & Silva, A. F. (2020). Understanding the use of mobile banking in rural areas of Brazil. Technology in Society, 62, 101260. https://doi.org/10.1016/j.techsoc.2020.101260

Martinez, E., Jun, J., Rack, M., Biehler, S., Guo, X., & Chang, S. (2025). Perceptions on financial exploitation and technology-based solutions among older adults. Journal of Elder Abuse & Neglect, 37, 444–453. https://doi.org/10.1080/08946566.2025.2544278

Mei, H., Bodog, S.-A., & Badulescu, D. (2024). Artificial Intelligence Adoption in Sustainable Banking Services: The Critical Role of Technological Literacy. Sustainability. https://doi.org/10.3390/su16208934

Moshi, A. (2024). The Effect of Perceived Security Risks on Mobile Banking Adoption in Fashion Retail Industry. A Case Study of Mwanza Region, Tanzania. Journal of Economics, Finance And Management Studies. https://doi.org/10.47191/jefms/v7-i12-28

Nedeljkovic, I. I. (2022). Determinants and consequences of user trust in mobile banking. Bankarstvo. https://doi.org/10.5937/bankarstvo2204170n

Ogunola, A. A., Sonubi, T., Toromade, R. O., Ajayi, O. O., & Maduakor, A. H. (2024). The intersection of digital safety and financial literacy: Mitigating financial risks in the digital economy. International Journal of Science and Research Archive. https://doi.org/10.30574/ijsra.2024.13.2.2183

Panos, G., & Wilson, J. (2020). Financial literacy and responsible finance in the FinTech era: capabilities and challenges. The European Journal of Finance, 26, 297–301. https://doi.org/10.1080/1351847x.2020.1717569

Patel, S., Gajpal, L., & Kumar, F. (2025). Adoption of Mobile Banking in Rural Chhattisgarh: A Review. Journal of Ravishankar University (PART-A). https://doi.org/10.52228/jrua.2025-31-2-13

Pizam, A., Ozturk, A. B., Hacikara, A., Zhang, T., Balderas-Cejudo, A., Buhalis, D., Fuchs, G., Hara, T., Meira, J., Revilla, R. G. M., Sethi, D., Shen, Y., & State, O. (2024). The role of perceived risk and information security on customers’ acceptance of service robots in the hotel industry. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2023.103641

Rahman, H., & Ahsan, W. Bin. (2024). Fraud Mitigation, Usability Challenges, and Financial Literacy in Mobile Financial Services for Rural Bangladesh. https://doi.org/10.58947/journal.wpgr45

Ramtiyal, B., Verma, D., & Rathore, A. (2022). Role of risk perception and situational factors in mobile payment adoption among small vendors in unorganised retail. Electronic Commerce Research, 1–39. https://doi.org/10.1007/s10660-022-09657-2

Rana, M. (2025). Factors Influencing FinTech Adoption Behavior of Millennials in Nepal: Evidence from Karnali Province, Nepal. The Lumbini Journal of Business and Economics. https://doi.org/10.3126/ljbe.v12i2.77404

Raza, M., Bilal, M. A., & Khan, A. B. (2024). FinTech Adoption and Sustainability Performance: The Role of Digital Financial Literacy and Financial Inclusion in Pakistan’s Banking Sector. Journal of Innovative Research in Management Sciences. https://doi.org/10.62270/jirms.v5i4.80

Rehman, Z., & Shaikh, F. (2020). Critical Factors Influencing the Behavioral Intention of Consumers towards Mobile Banking in Malaysia. Engineering, Technology & Applied Science Research, 10, 5265–5269. https://doi.org/10.48084/etasr.3320

Rizvee, M. B., Siddik, M. N. A., & Kabiraj, S. (2025). Exploring Antecedents of Rural Users’ Continuance of Use Intention Toward Mobile Financial Services in Bangladesh: Deployment of Expectation Confirmation Model. Journal of Risk and Financial Management. https://doi.org/10.3390/jrfm18050236

Sharma, H., & Díaz-Andrade, A. (2023). Digital financial services and human development: current landscape and research prospects. Information Technology for Development, 29, 582–606. https://doi.org/10.1080/02681102.2023.2199189

Simatele, M., & Maciko, L. (2022). Financial Inclusion in Rural South Africa: A Qualitative Approach. Journal of Risk and Financial Management. https://doi.org/10.3390/jrfm15090376

Souiden, N., Ladhari, R., & Chaouali, W. (2020). Mobile banking adoption: a systematic review. International Journal of Bank Marketing. https://doi.org/10.1108/ijbm-04-2020-0182

Srivastava, R., Singh, S., & Srivastava, V. (2013). The Role of Trust and Technology Acceptance Model(TAM) on Customer Acceptance of Mobile Banking: An Integrated Model to Improve Mobile Banking in Banking Sector-A Conceptual Paper. Int. J. Asian Bus. Inf. Manag., 4, 31–43. https://doi.org/10.4018/jabim.2013010104

Suryawan, T. G. A. W. K., & Santikasari, N. N. (2024). A Behavioral Analysis of Online Loan Application Adoption: The Roles of Ease of Use, Risk, and Trust in Rural Bali. JURNAL ILMU MANAJEMEN. https://doi.org/10.21831/jim.v21i2.78161

Susanto, E., Solikin, I., & Purnomo, B. (2022). A REVIEW OF DIGITAL PAYMENT ADOPTION IN ASIA. Advanced International Journal of Business, Entrepreneurship and SMEs. https://doi.org/10.35631/aijbes.411001

Tay, L.-Y., Tai, H., & Tan, G. (2022). Digital financial inclusion: A gateway to sustainable development. Heliyon, 8. https://doi.org/10.1016/j.heliyon.2022.e09766

Trisnadewi, N. K. A. (2025). The Impact of Financial Technology Innovation and Trust Perception on Financial Transaction Interest Through the Risk of Using LPD Mobile. International Journal of Social Science and Business. https://doi.org/10.23887/ijssb.v9i3.98437

Waliullah, M., George, M. Z. H., Hasan, M. T., Alam, M. K., Munira, M. S. K., & Siddiqui, N. A. (2025). Assessing the influence of cybersecurity threats and risks on the adoption and growth of digital banking: a systematic literature review. ArXiv, abs/2503.2. https://doi.org/10.63125/fh49gz18

Wang, M., Zhang, R., & Voronov, M. (2025). Building Bridges in the Digital Age: How Online Platforms Foster Trust During a Crisis. Organization Studies. https://doi.org/10.1177/01708406251326647

Wanner, J., Herm, L., Heinrich, K., & Janiesch, C. (2022). The effect of transparency and trust on intelligent system acceptance: Evidence from a user-based study. Electronic Markets, 32, 2079–2102. https://doi.org/10.1007/s12525-022-00593-5

Xie, J., Ye, L., Huang, W., & Ye, M. (2021). Understanding FinTech Platform Adoption: Impacts of Perceived Value and Perceived Risk. J. Theor. Appl. Electron. Commer. Res., 16, 1893–1911. https://doi.org/10.3390/jtaer16050106

Zakiyyah, A. M., Gunasti, A., & Fadah, I. (2021). Does Financial Literacy Influencing the University Student’s Decision to Use M-Payment? Proceedings of the 1st International Conference on Sustainable Management and Innovation, ICoSMI 2020, 14-16 September 2020, Bogor, West Java, Indonesia. https://doi.org/10.4108/eai.14-9-2020.2304489

Zhu, Q., Lyu, Z., Long, Y., & Wachenheim, C. (2021). Adoption of mobile banking in rural China: Impact of information dissemination channel. Socio-Economic Planning Sciences, 101011. https://doi.org/10.1016/j.seps.2021.101011